Supporting employers, employees and teams to resolve workplace conflict, communication breakdowns and interpersonal disputes with professionalism and discretion.
Enquire NowWorkplace mediation is suitable for employers, HR professionals, employees and teams dealing with workplace conflict that has not been resolved through normal channels. It is appropriate for early intervention, before issues escalate, and also for situations where formal processes have not produced a resolution.
It can be used for disputes between two employees, between an employee and a manager, or within a team where communication has broken down significantly. The process is voluntary and confidential.
We come to you. For workplace matters we can run the session at your premises or in neutral rooms nearby, so the people involved are not travelling or out of the business for longer than the session itself. Sessions also run online by secure video, on Microsoft Teams if that is what your organisation already uses, which is how we act for employers with staff spread across Australia.
Unresolved workplace conflict can affect morale, productivity and retention. Formal processes, including investigations and disciplinary proceedings, are often costly, adversarial and damage working relationships further. Mediation offers an alternative: a structured conversation where both parties are heard and where the focus is on workable outcomes.
Because mediation is voluntary and confidential, it often results in more genuine and lasting resolutions than imposed outcomes. People who participate in reaching an agreement are generally more committed to following through on it.
Contact us to discuss the situation, whether you're an employer, HR professional or an employee. We confirm whether workplace mediation is appropriate and explain the process.
We meet separately with each party to understand their perspective, explain the process and prepare them for a constructive joint session.
A structured, facilitated session where both parties can speak, be heard and work toward a professional resolution. The mediator keeps the conversation focused and respectful.
Where an agreement is reached, it can be documented. We can also discuss whether any follow-up support would be helpful for the team or working relationship.
Get in touch for a confidential conversation about your workplace situation.
Tell us what is happening in the team and we will call you back within one business day. Enquiring does not start a formal process.