A clear, structured process designed to be straightforward and supported at every step, from your first conversation to reaching a practical outcome.
Many people come to mediation having never done it before. The process can feel unfamiliar, and it is natural to have questions about what happens, how long it takes and what you need to prepare.
Our process is designed to be as clear and straightforward as possible. We explain each step before you take it, so you always know what to expect.
Your first contact with us is a brief, confidential conversation, by phone or via our contact form. You tell us about your situation in general terms, and we explain whether mediation may be a suitable option and which of our services might be most relevant.
There is no commitment at this stage. We simply want to understand enough to give you useful information and to answer your initial questions.
Before a joint session, we speak individually with each party. This conversation is confidential and gives each person the opportunity to explain their perspective, ask questions and understand what the mediation process involves.
The intake also allows us to assess whether mediation is appropriate in the circumstances. Mediation is not suitable in all situations, and we will be honest with you if we believe it is not the right option.
The joint session is a structured, facilitated conversation. Both parties attend, in person or online, and the mediator manages the process to ensure it is fair, respectful and productive.
The mediator does not take sides, give legal advice or make decisions. Their role is to help both parties communicate clearly, understand each other's positions and explore practical options. The session can be held in a single sitting or across multiple sessions, depending on the complexity of the matter.
If the parties reach an agreement, it can be documented in a written summary or heads of agreement. Depending on the type of matter, independent legal advice may be recommended before any agreement is formalised.
Where a full agreement is not reached, the session often still represents meaningful progress, issues may be clarified, options identified, or the relationship between the parties improved enough to support further conversations.
We will always help you understand your options and any next steps at the conclusion of the session.
Most mediations are completed in one to three sessions. Some matters are resolved in a single day; others benefit from a short break between sessions. We work at a pace that suits the parties.
We offer both in-person and online (video) mediation. Many clients find online sessions equally effective, and they can be more convenient, particularly for workplace or commercial matters.
Yes. Mediation is a confidential process. What is discussed is generally not admissible in legal proceedings and is not placed on any public record. There are limited exceptions where disclosure is required by law.
Book a confidential consultation and we'll explain exactly what the process would look like for your situation.